Client onboarding

A stranger becomes a paying, verified client — without your staff touching it

This is the part of the business that quietly eats a week of somebody's time every month. Here it runs on its own, in your name, and leaves a record you could hand to an auditor. Below is every step, in the order your client meets it.

About 3 hoursfrom your credentials to a live branded portal
Every step recordedwho agreed to what, when, and from where
Your order, your stepsswitch any step on, off, or move it
Audit trail certificate
Certificate
OF-MITC-4471-2026
Signed by
Meera Raghavan
Signed at
18 Sep 2026, 11:42:07 IST
IP address
49.36.182.114
City
Pune, Maharashtra
Document
SHA-256  9f2c…a41d
Analyst
Your firm · SEBI Reg. No.
MITC read · 94 sec Charter read · 61 sec OTP verified
Step by step

How it actually works

No step here is a diagram. Each one is a screen, and each one leaves a record.

  1. They arrive on your domain

    Your site, your logo, your colours. One of seventeen portal themes, light or dark. The internal routes are hidden behind opaque tokens, so nothing about the plumbing shows. If they ever find out we exist, we have failed at our job.

    • Your domain
    • Your logo and colours
    • 17 themes
  2. They verify a phone and an email

    Both are verified at signup with a one-time code. Afterwards they can sign in with either one. The moment either is verified, they exist as a lead against your business — with the referral code of whichever of your staff brought them.

    • OTP on both
    • Sign in with either
    • Lead captured at this point
  3. Their PAN is checked against the official KRA record

    They type the PAN; the official name comes back from CVL KRA and fills the form itself. No more a typo discovered three weeks later as a KYC rejection. The KRA credentials are yours, under your own POS code — we never sit in the middle of your KYC.

    • Official name auto-filled
    • Your KRA enrolment
    • Live or sandbox, per registry
  4. They read and sign the MITC — properly

    The agreement and the Investor Charter open in a viewer that tracks how far they have actually read. The OTP box does not appear until both documents are at least 90% read. They cannot scroll to the bottom and sign blind.

    • Scroll-tracked reading
    • 90% before the OTP appears
    • Investor Charter alongside
  5. A certificate is produced that settles arguments

    One signed PDF: the agreement and the Charter, each stamped, and a final page carrying the certificate ID, their name, email and phone, the timestamp in IST, their IP address and city, the SHA-256 hash of the exact document signed, the seconds they spent on each document, when the code was sent, when they first opened it, and your company name and SEBI registration number.

    • IP and city
    • SHA-256 of the document
    • Reading time, per document
  6. They pay, on your merchant account

    Razorpay, PhonePe, Cashfree or a UPI QR — each switchable, each with your own credentials. Your invoice prefix, your sequence, your GST treatment. The money never routes through us, so the gateway's charge stays between you and them.

    • 4 gateways
    • Your invoice series
    • GST: none, on top, or included
  7. The fee cap is checked before the gateway opens

    SEBI caps what one PAN may pay an RA at ₹1,51,000 excluding GST per 365 days. We compute the approved payments of the last year plus the cart, on your own GST rate — never an assumed 18% — and stop the purchase before payment starts. It fails open by design: a new client, a missing PAN or a slow check is allowed through. Only a computed, confident breach is refused.

    • Computed on your GST rate
    • Checked before Proceed to Pay
    • Fails open, never closed
  8. Activation waits for the evidence, not for a 'success'

    The KRA document is the activation artifact. Activation is gated on that file existing — not on an API having answered cheerfully. No document, no activation. It is a deliberately strict design and it is the one worth saying out loud.

    • Evidence-gated
    • No document, no activation
    • Self-healing if generation fails
  9. And the ones who never finished are not lost

    Anyone who started and stopped stays on your leads list with a note field, a next-follow-up date and a not-interested flag — beside the leads your free webinars brought in. Automated reminders go out to people mid-way through signing up.

    • Abandoned signups become leads
    • One list, not two
    • Automatic reminders
In detail

What comes with it

What you control, without asking us

Ten tabs in your own console. Nothing on this list needs a support ticket.

Company identity

Logo, favicon, company name, tagline, owner and licence, SEBI registration number and date, BSE enlistment, billing state, address, GSTIN, PAN, support email and phone, bank details, your report disclaimer, the MITC PDF itself and where its stamp lands, and seven social links.

Two mail pipes, deliberately

Your own SMTP for agreements and receipts, and an entirely separate promotional SMTP. One bad campaign can never stop a client receiving their agreement.

Payments

Four gateways with your own encrypted credentials, sandbox or production, invoice prefix and next number, a coupon field toggle, and the checkout theme your client sees.

Your own messaging identity

Your Meta Cloud API phone number, token, app id and secret, webhook and template names — plus your Telegram bot, username, token and chat id.

Signatures

A digital signature certificate with its issuer, serial and validity captured for audit, a signature image, its placement, and whether it applies automatically.

The order of the steps

Personal details, KYC, agreement, first payment, e-sign — in any order, any subset, each one individually switchable, with a progress indicator your client can see.

The record underneath

Append-only, and built into the data model rather than bolted on afterwards.

Consent and connectivity

Every consent, and every change to one, with its time.

Authentication audit

Device logins and session history per client.

Staff activity

Every action an operator takes, under their own login.

Message delivery

Per message, per channel, with what happened to it.

Payments and refunds

Line-level, with an invoice sequence that is yours.

Signed documents

Archived, and regenerated automatically if a render ever fails.

The numbers

Figures we can stand behind

  • 90%of both documents read before the OTP appears
  • ₹1,51,000the SEBI fee cap per PAN per 365 days, computed on your GST rate
  • 4payment gateways, on your own merchant account
  • 17portal themes, light and dark
  • ~3 hrsfrom credentials in hand to a live branded portal
  • 10,000+investors onboarded through the platform to date
Questions

The things people ask us about this

Does my client ever see OptumFlex?

No. Your domain, your logo, your theme, your payment gateway, your WhatsApp number and your SEBI registration number on every document. The platform runs underneath and stays there.

Can I change the order of the steps?

Yes. Each step is individually switchable and the sequence is yours. Some desks take payment first and complete KYC afterwards; others will not let anyone near a plan until the agreement is signed.

What happens if a client disputes what they agreed to?

You open one PDF. It shows their IP address, their city, the exact second they signed, the SHA-256 hash of the document they signed, and how many seconds they spent reading each document before the OTP box even appeared.

Whose KRA account is used?

Yours. You enter your own credentials and POS code, and choose live or sandbox per registry. We never sit in the middle of your KYC.

Do you hold any client money?

Never. Payments go to your own merchant account on your own gateway credentials. Nothing routes through an OptumFlex account.

How long does it take to go live?

About three hours once your credentials are in hand — domain, logo and company details, gateway keys, SMTP, WhatsApp, KRA credentials and your MITC PDF. The clock starts when that list arrives, not when a contract is signed.

What if someone starts signing up and disappears?

They are already a lead on your list, with whatever they verified, and reminders go out automatically. Most desks discover this is the cheapest source of clients they have.

See it running under your own brand.

Fifteen minutes, your logo already on it. If it is not obvious in fifteen minutes, it is not for you.

₹499 a month covers the platform itself. Onboarding, the signed agreement, the audit record and the portal are part of it — there is no separate onboarding fee and no setup fee.
Let's talk

Tell us what your desk needs to do.

A walkthrough takes about thirty minutes: onboarding and a signed agreement, a live publish, a portfolio rebalance, and the records behind them — with your first month costed on the spot.

  • +91 9560 356770Monday to Friday, 9 am to 6 pm
  • contact@optumflex.inWe reply the same working day
  • Indirapuram, GhaziabadOptumFlex Solutions Pvt. Ltd.

Only genuine business enquiries, please — a real email, a real phone number and the security answer.