Cancellation & Refund Policy
Effective: March 2026 | Version TNC-1.0 | Last updated: 19 July 2026
OptumFlex Solutions Private Limited provides cloud infrastructure and software for broker-integration and auto-execution of research recommendations. This policy governs cancellations and refunds of subscription payments made to OptumFlex, and is designed to be fair to both sides.
1. Non-Refundable Amount — ₹500 (flat, in all cases)
A flat amount of ₹500 from every subscription payment is non-refundable under any circumstances. This covers:
- One-time cloud server setup and provisioning cost;
- Technical configuration, IP reservation, and deployment effort;
- Payment gateway processing and transaction fees.
This ₹500 is consumed at the time of server setup and cannot be recovered even if the subscription is cancelled immediately after payment.
2. Refundable Amount (prorated on unused days)
The remaining balance (total paid minus ₹500) may be eligible for a partial refund, calculated on the unused portion of the subscription term:
3. Conditions for Refund Eligibility
- Refund requests must be submitted within the active subscription period.
- Refunds will not be processed for expired subscriptions.
- Refunds will not be processed where the reason is broker-side rejection, Research Analyst (RA) recommendation performance, or market conditions.
- Approved refunds are processed within 5–7 business days to the original payment method.
4. Technical Failure Refunds
If the OptumFlex platform is non-functional for more than 48 continuous hours due to our technical fault (and not a broker-side or RA-side issue), a service credit equivalent to the downtime period will be issued.
5. How to Request a Refund
You can initiate an eligible refund directly from your account under Subscriptions → Transactions, or by writing to contact@optumflex.in from your registered email with your order reference. On a successful refund, a GST credit note is issued against the original tax invoice and emailed to you for your records.
6. Governing Law & Disputes
This policy is governed by the laws of India. Any dispute shall first be attempted to be resolved through mutual discussion; if unresolved, disputes are subject to the exclusive jurisdiction of the courts located in Ghazipur, Uttar Pradesh, India. To escalate, write to contact@optumflex.in and our team will respond within 5 business days.